Frequently Asked Questions
Everything you need to know about your Doux experience.
How long does shipping take?
Orders are typically processed within 2-3 business days. Standard shipping usually takes 5-7 business days depending on your location.
What is your return policy?
We accept returns on unopened and unused products within 30 days of purchase. Please contact our support team to initiate a return label.
Are your products safe for color-treated hair?
Yes! All of our formulas are designed to be color-safe and gentle on chemically treated hair to maintain vibrancy and health.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our shipping zones to reach our global community soon.
Can I change my order after it has been placed?
Once an order is placed, it is immediately sent to our fulfillment center. We cannot guarantee changes, but please email us within 1 hour of purchase.
Are your products cruelty-free?
Absolutely. We are committed to ethical beauty and never test our products or ingredients on animals.