Returns & Exchanges
At The Doux, we want you to be completely obsessed with your results, but we understand that sometimes a product isn't the perfect fit for your texture. If you are not satisfied with your purchase, you may return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all bottles are tightly sealed to prevent leaking during transit.
Attach Shipping Label
Download and print the prepaid shipping label provided through the portal and affix it to the outside of your return box.
Drop Off and Track
Drop off your package at any authorized carrier location and keep your tracking number handy until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing